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King
of the Wild Frontier
As
best I can recall it was in the fall of 1955. It’s
sort of fuzzy trying to remember back to when you were
eight years old. What I do remember vividly was
sitting in the living room front of that old black and
white television, the one with the sort of round
little green screen. Television was a family event
then and Disney was on every Sunday night.
I
was wearing a genuine coonskin cap, official Fess
Parker moccasins, and I actually had two plastic
flintlock pistols that fired one cap at a time. It was
the final episode in the Davy Crockett series and
tears were streaming down my face as the Mexican army
stormed the Alamo. Davy’s sidekick, Georgie Jessell,
was already gone as well as Colonel Travis and Jim
Bowie…And there was Davy, out of ammo, swingin’
his rifle "Ole Betsy" at the Mexicans as
they closed in on him…Couldn’t help him…I was
out of caps.
As
that picture faded out on the screen the music came
up…I knew every word and this was the last verse of
"The Ballad of Davy Crockett"…
His
land is biggest an' his land is best
From
the grassy plains to the mountain crest
He's
ahead of us all meetin' the test
Followin'
his legend into the West
Davy,
Davy Crockett, King of the Wild Frontier
The
reason I chose that Davy Crockett flashback to open
this article is because that Walt Disney goodness
inspired a whole generation with principles, honor,
and a sense of right and wrong.
In
the retail automobile industry, there are three camps
out there today.
First
of all there’s the big-business, Wall Street
consolidators…the public corporations like Republic
Industries, United Auto Group, CarMax, Sonic
Automotive, Group One, and Lithia Motors.
Of
these six examples, I have subdivided them into two
categories,
competent
and incompetent. I have to put Sonic, Group One and
Lithia in the competent category.
In
the second camp, the manufacturers are becoming
increasingly more afraid of the consolidators. I put
all of them in the incompetent category.
The
third group is a brave band of entrepreneurs holed up
in a crumbling Alamo surrounded by a well-financed,
well-equipped army. These dealers refuse to sell out
even though they are under incredible pressure…and
you know what…they’re winning!
More
than a year ago when Ford Motor Company fired the
first shots and announced that they were going to buy
all of the Ford dealerships in the Indianapolis
market, the writing was on the wall.
In
my opinion, the manufacturers have always held the
dealers in contempt. After all, most of these
"Car Dealers" were under-educated
entrepreneurs who crawled up from the bottom and
became millionaires. The Dealers were living the good
life while most of these factory guys and gals had low
pay, good benefits and two cheap suits.
I’ve
met very few factory guys (gals) who didn’t think
they could run those dealerships better because they
are smarter, better educated, and superior to those
seedy Car Folk. The words "Smug" and
Arrogant" come to mind.
Well
Jac, The Ford Retail Network appears to be a disaster.
Exactly as I predicted in this column, you guys
bought a "Collection" of formerly-successful
Ford dealerships in Tulsa Oklahoma and promptly put
them into the toilet. Your market share is in the
dumper and your profits are making that big sucking
sound.
The
original deal was that Ford would not go ahead in any
market unless every dealer in that market bought into
the project. Then a couple of dealers held out and
refused to sell in Rochester and another couple held
out in Oklahoma City but Ford went ahead and formed
the Ford Retail Network (or The Auto Collection or
whatever the Hell they’re calling this mess this
week) there anyway.
Of
course the biggest double-cross is that Ford will,
most likely, turn the entire Ford Retail Network over
to Republic Industries.
Undaunted
by monumental failure after failure, Ford should be
embarrassed. Informed rumor has it that they are
lobbying hard in Virginia to overturn Franchise laws.
They’ve attempted to form a highly publicized
consolidation play in San Diego and whether or not
Bert Boeckman, the largest Ford dealer in the country,
walked away in total disgust after dealing with this
factory mentality is still a matter of debate in
journalism circles.
Bert
was supposed to head that deal up in San Diego and
now, apparently, he’s out…and some of his comments
indicate to me that he doesn’t believe the project
or the concept will work. Is that deal as dead as it
looks?
They’re
everywhere. Reports are coming to me that Ford is
setting up Retail Networks in Fort Worth, Oklahoma
City, Salt Lake City, Hartford, Syracuse, San Diego
and The San Fernando Valley. I guess the correct name
for the project is "The Ford Auto
Collection"…I am really not sure what to call
it. Holdouts are threatened and intimidated.
Then,
on December 28th, there was an article in
the Detroit News written by David Welch. The headline
read… "Ford’s no-hassle car buying
falters"…a sub-headline read… "Cluster
of dealerships in Tulsa struggles with experiment to
make car shopping easier."
The
article was brutal. It was not the standard,
cosmetically altered, regurgitated pap, that dealers
are spoon-fed by some of the National Industry
Fish-wraps.
Welch
also quoted some guy, who appeared to be supporting
the concept…John Hammond…evidently he’s a
private consultant who used to be one of the
principals of J. D. Power and Associates. (That
credential alone gives him about zero credibility with
me) Hammond was citing some efficiencies of scale
rhetoric about the bigger is better sort of philosophy
that all of the consolidators are chanting like an
Eastern Indian Mantra reminiscent of the Mahareshi
Mahesh yogi.
Welch
also quoted Don Thorton, former president of the
Oklahoma Dealers Association, who sold his successful
dealership to Ford and agreed to head up the Tulsa
Cluster. I am sure that, at the time, he wasn’t
thinking of the word "cluster" as an
adjective.
Thorton
had to admit to the reporter that they were having
problems.
According
to the article, the Tulsa project has lost more than
2% in truck sales although Ford is up 6%
nationally…and they’ve lost more than 12% in car
sales although Ford only lost somewhere slightly less
than 5% nationally.
It
seems as if some of the dealers who didn’t sell to
Ford are taking pot shots at The Tulsa Collection.
They are running Television and newspaper campaigns
that say that they still believe in competition and if
you don’t trust the one-price, take it or leave it
dealerships (referring to the Ford Collection), you
can get a competitive price here.
If
you read this magazine, you know that’s exactly the
tactic I suggested over a year ago. The way to beat
the so-called one-pricers and so-called Super Stores
is an advertising strategy using phrases like…"We
Will Negotiate"… "You Don’t Have
To Pay The Dealer’s Price"… "When
you shop at those so-called no-haggle dealers beware
of what they try to pay for your trade-in"…
"See us second and you’ll always get the
best deal"… "If you don’t trust
the dealer’s price, try us and buy it for your price".
There
is absolutely no doubt about it. I predicted over a
year ago, in this publication, that the Tulsa
Ford Project would be a disaster and that they would
lose major market share. I predicted at the time that
fringe dealers would pick them apart by negotiating. I
also predicted that Chevrolet would gain market share
in that market as a result of negotiable pricing, and,
even though it wasn’t in the Detroit News article;
Several Oklahoma Chevy Dealers have told me that they
are eating Ford’s lunch in that market.
Well
friends, Ole Davy Crockett was right you know? His
motto was right there on my bedroom wall in that
little cinderblock house in Jacksonville where I grew
up… "Be Sure You’re Right and Then Go
Ahead". I’ll tell you right now, what Ford
is doing is not right. Not morally right and it is
just downright stupid from a business viewpoint. They
are risking everything and it is going to be a
disaster. Trotman’s legacy and Nasser’s follies
will be tarnished, bitter memories.
My
prediction for 1999 and the year 2000 is that we will
start to rapidly see these trends reverse. Some of the
public players are going to choke hard…especially
Republic Industries. You will see empires unravel and
key players will exit down the backstairs in the
middle of the night. You will see dealers buying back
some of their former dealerships at fire sale pricing.
What you won’t see though is the factories
apologizing and begging your forgiveness for tampering
with your life.
My
advice to those dealers who are holding out is to hang
in there and keep swinging those muskets. Don’t sell
out your family’s heritage.
As
for me, as I write these words it’s after midnight,
and today is now officially the last day of the year.
Tonight is New Year’s Eve. I am sitting at the word
processor in the den with a snifter of Remy Martin.
It’s been a good year…I love being so right. Makes
me start humming…
"Born
on a mountain top in Tennessee-e-e-e-e-e".
More
Food For Thought
Say
It Ain’t So John…It’s
just a rumor…But…I have to tell you, it’s a very
strong rumor from some sources that I usually trust.
Would it be wild if the Board at General Motors had
recently approved a war chest of…say…oh about 900
million dollars so they could buy up some of their
dealerships in a move similar to the Ford Collection?
While
we’re in the rumor mill here…Is there any truth to
recurrent rumors that the current owners are begging
Lynn Hickey to please take that dealership back off of
their hands? I heard a funny story that the offer was
over one million dollars. Get this…Not to buy it
but…a million dollars to Lynn Hickey if he would
just take it back.
By
the time you read this, the Denver dealers will be in
a bloody battle with Republic Industries’ AutoNation-John
Elway dealerships.
Republic
opened with a television and media blitz "The Men
in Plaid" portraying traditional automobile
dealers are crooked scheming buffoons against the
Clean John Elway image.
Of
course wasn’t that Wayne Huizenga and Mike Maroone
in one of the national automotive publications just
before Christmas making more excuses about why they
missed analysts estimates…again? And why it may take
another six months or so to get profits in line.
Doesn’t that sound familiar?
Remember
the article I wrote about "Daddy Warbucks"
in the stage play "Annie" standing on the
stage and singing…
"Tomorrow…Tomorrow…We’ll be profitable
Tomorrow… Tomorrow’s just a day away-y-y-y-y"
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