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It’s almost more than my heart can stand. As I sit here late at night in my darkened office, the Super Bowl is over and I am emotionally drained and stressed. A week before the big game, Debbie and I returned home from the NADA Convention in New Orleans, optimistic...
They came dancing into our lives back in the mid-’90s and totally transformed our industry. In fact, I recall the first time I saw Autobytel exhibiting at the National Automobile Dealers Association (NADA)’s convention. I shook my head and said, “That ain’t gonna...
I am writing this month’s column a few short days after the conclusion of the best, biggest and most upbeat and optimistic National Automobile Dealers Association (NADA) convention I have attended in 10 years — and several hours after the most incredible, competitive,...
Third party Vendors are waking up to their worst nightmare. The party is almost over and we’re turning the lights on. They are in denial reminiscent of ‘Newspaper Advertising’ a few decades ago. Newspaper was the juggernaut, dominant, over-bearing,...
Erosion can affect every aspect of your dealership, from staff and processes to the very foundations of your business. The Alpha Dawg wants you to keep fighting. In every training situation I have ever conducted, I have repeated the same words to every audience:...
I was watching television last week, sort of aimlessly flipping through the menu of channels, all 800 of them. You know the drill. I usually stop when I reach the upper tiers with programs from India and China. Then I start going the other way until I reach Channel 3....
