by The Alpha Dawg | Dec 18, 2014 | F&I and Showroom, Jim's Thoughts
No matter how good you are, how hard you try to run an ethical and decent business, or how much you bend over backward to do the right thing, somebody out there is talking trash about you somewhere to someone. Customer satisfaction in the car business has become...
by The Alpha Dawg | Dec 6, 2014 | F&I and Showroom, Jim's Thoughts
More than 100 dealership managers and industry executives traveled to Industry Summit 2014 in September to attend my super-intensified sales management event, dubbed “Profit Masters.” Bear in mind that the event occurred the day before the magazine’s annual...
by The Alpha Dawg | Sep 18, 2014 | F&I and Showroom, Featured, Jim's Thoughts
In Led Zeppelin’s “Stairway to Heaven,” Robert Plant sings, “If there’s a bustle in your hedgerow, don’t be alarmed now, it’s just a spring clean for the May Queen.” More than a light dusting or even a major spring cleaning, the Federal Trade Commission (FTC) has our...
by The Alpha Dawg | Aug 24, 2014 | F&I and Showroom, Jim's Thoughts
I can’t tell you how many times in my 38-year career in the car business I’ve heard people talk about how everything is changing. Yet, so many things remain the same. Take these customer responses: “Is that your best price?” “I need to...
by The Alpha Dawg | Jul 14, 2014 | F&I and Showroom, Jim's Thoughts
“It’s the economy, stupid” was the powerful phrase that rallied voters during Bill Clinton’s successful 1992 presidential campaign. That single phrase focused the nation on one issue and made all others insignificant in comparison. It was a...
by The Alpha Dawg | Jun 5, 2014 | F&I and Showroom, Jim's Thoughts
The first time I saw the band Devo was on “Saturday Night Live.” It was sometime in the 1980s, and they were mesmerizing with their robotic moves, conical hats, darkened goggles and heavily synthesized music. Then there was that chant: “Are we not...
