by The Alpha Dawg | Jan 22, 2015 | F&I and Showroom, Jim's Thoughts
Without exception, every sales department in every dealership in the world is underperforming in virtually every profit center. Even the stores that are dominating their market could use more sales, more frequent sales and higher grosses. I know that’s a bold...
by The Alpha Dawg | Jan 20, 2015 | Featured, Jim's Thoughts, NADA
Third party Vendors are waking up to their worst nightmare. The party is almost over and we’re turning the lights on. They are in denial reminiscent of ‘Newspaper Advertising’ a few decades ago. Newspaper was the juggernaut, dominant, over-bearing,...
by The Alpha Dawg | Dec 31, 2014 | Featured, Jim's Thoughts, Video, WardsAuto
For more than fifteen years we’ve watched AutoNation continually redefining their most recent redefinition. Although I generally hold CEO Mike Jackson in high regard, watching the country’s top dealership chain reversing and reinventing itself has been amusing,...
by The Alpha Dawg | Dec 18, 2014 | F&I and Showroom, Jim's Thoughts
No matter how good you are, how hard you try to run an ethical and decent business, or how much you bend over backward to do the right thing, somebody out there is talking trash about you somewhere to someone. Customer satisfaction in the car business has become...
by The Alpha Dawg | Dec 6, 2014 | F&I and Showroom, Jim's Thoughts
More than 100 dealership managers and industry executives traveled to Industry Summit 2014 in September to attend my super-intensified sales management event, dubbed “Profit Masters.” Bear in mind that the event occurred the day before the magazine’s annual...
