They came dancing into our lives back in the mid-’90s and totally transformed our industry. In fact, I recall the first time I saw Autobytel exhibiting at the National Automobile Dealers Association (NADA)’s convention. I shook my head and said, “That ain’t gonna...
“There’s a battle outside and it is ragin’” is a line from one of my favorite Bob Dylan tunes, “The Times They Are A-Changin’.” Well, there certainly was a battle raging last month when Consumer Financial Protection Bureau (CFPB) Director Richard Cordray went before...
A recent conversation with a dealer reminded me of that scene in the movie Jerry Maguire when Cuba Gooding Jr. screams into the phone, “Show me the money.” The dealer was sputtering with rage after meeting with representatives from one of these online car-buying...
Recent events are giving me flashbacks to Jim Ziegler, the hippie, circa 1973. Yeah, I’m talking about the long-haired, bearded, rock ‘n roll deejay. The Vietnam War was winding down and the country was polarized politically, culturally and philosophically. There was...
Some dealers think they are paying for exclusive leads when, in fact, they are getting ones that are passed around and re-sold. A while back, I heard from a dealer complaining about Cars.com’s relationship with a company called RoadLoans. It since has become quite a...
