by The Alpha Dawg | Dec 18, 2014 | F&I and Showroom, Jim's Thoughts
No matter how good you are, how hard you try to run an ethical and decent business, or how much you bend over backward to do the right thing, somebody out there is talking trash about you somewhere to someone. Customer satisfaction in the car business has become...
by The Alpha Dawg | Dec 6, 2014 | F&I and Showroom, Jim's Thoughts
More than 100 dealership managers and industry executives traveled to Industry Summit 2014 in September to attend my super-intensified sales management event, dubbed “Profit Masters.” Bear in mind that the event occurred the day before the magazine’s annual...
by The Alpha Dawg | Nov 14, 2014 | Featured, Jim's Thoughts, Video, WardsAuto
Why did the scorpion sting the frog that was helping it across the river even though the scorpion knew that would cause both of them to drown? Because the scorpion couldn’t help it; it was just his nature. Well, that sounds like Edmunds.com. It has stung dealers,...
by The Alpha Dawg | Oct 30, 2014 | Dealer Playbook, Featured, Jim's Thoughts
Jim “The Alpha Dawg” Ziegler is as close as it comes to a “living legend” as you can get. Jim is the founder of the “Internet Sales Battle Plan” and the “Ziegler Super Conference” two of the automotive industries top improvement workshops. He also is the founder of...
by The Alpha Dawg | Oct 14, 2014 | Jim's Thoughts, WardsAuto
Sometimes when you’re sailing in open seas on a clear star-filled night you forget to look out for icebergs. Mary Barra is at the helm of the General Motors ship speeding through unchartered seas. She’s competent, as is first officer Mark Reuss. But I have...
by The Alpha Dawg | Oct 8, 2014 | Auto Dealer Monthly, Featured, Jim's Thoughts
If I were asked to describe the soundtrack playing in the background of my life, it would have to be “Party Rock Anthem” by LMFAO. You might recognize it from Kia’s “Hamsters” commercials a couple years back, or the oft-repeated chorus: “Party rock is in the house...
