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I Hear Distant Drums

“Distant Drums” with Gary Cooper has always been one of my favorite movies. It is sort of cowboys-and-Indians in the Florida Everglades during the Seminole uprisings; an Eastern Western, so to speak. In the film, you faintly hear the war drums far away. It conjures up...

Lots of Pants on Fire

Call it “the Pinocchio Syndrome.”  It’s become an epidemic. More and more auto makers are stretching the truth. I noted last summer how rivals BMW and Mercedes-Benz, in order to boost sales figures, were reporting deliveries of new cars that hadn’t left dealer lots as...

CarFax Gets Its Facts Wrong

I have a problem with data pirates who use dealer information against us, damage our reputation and cause consumer distrust. To me, CarFax is high on that list. Let’s look at what this vehicle-history firm does. It tells consumers its reports are free but charges...

Dealers Pitch in After Sandy

“Aftermath” is a word describing circumstances following a disaster or defeat. The word can emotionally set up a person for bad news. Hurricane Sandy delivered devastation. We knew it was going to be bad, but few could have envisioned the extent of the damage. Two...