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Flying home from Las Vegas again. Another successful Internet Battle Plan Conference. I’m already planning the next one. Each time these events come to a close, I find myself in a most creative and innovative state of mind. This is when I usually reach back and find...
I’m paralyzed with disbelief that the National Automobile Dealers Assn. has scheduled Hillary Rodham Clinton as the keynote speaker at its annual convention in January. Let me make it crystal clear: This is not an attack, but rather a criticism of an organization I...
I was expecting this conflict more than a dozen years ago, which was the first time I began talking about it. I’m seeing dealer associations and their lobbyists getting ready for battle. And I predict this time we’re going to lose. The Consumer Financial Protection...
Some dealers think they are paying for exclusive leads when, in fact, they are getting ones that are passed around and re-sold. A while back, I heard from a dealer complaining about Cars.com’s relationship with a company called RoadLoans. It since has become quite a...
Another milestone achieved, Zach moved out last week. Again. Parents with grown children will appreciate that we love our son dearly, but he now is in his early 20s, and it was time for him get his own place. I hope the fireworks display in his rearview mirror didn’t...
Debbie and I have attended every National Automobile Dealers Assn. convention since 1987, and I have given a speech or conducted a workshop at almost every one of them. Since I first walked into a dealership in 1976 and told the sales manager I’d like a job as a car...
